Harley-Davidson® of Glendale Authorized Service Department Staff
About Our Technicians
Technician recognition is Harley-Davidson® Motor Company's exclusive way of spotlighting our commitment to the value of employee training, continuous learning, and customer satisfaction. The program recognizes and rewards knowledge, skill, and loyalty with the objective of improving customer satisfaction.
For the dealer, it's a snapshot that reflects their service department's ability. For the technician, it's a career path. For the customer, those arm patches are the reassurance that their Harley-Davidson® is in the care of the best Factory Trained Technicians possible.
The central elements of the program are Technician Recognition Patches and a personal portfolio to track course completion and awards. Upon completion of a training class, a course insert will be provided for the portfolio. Classes taken in the past will also be recognized in the portfolio. Technician skill level classifications are based on years of experience, skill-based training, and dealership performance. Technicians are classed into one of five skill levels.
The Five Skill Levels Are:
Each level is recognized in the individual's portfolio, the dealership recognition wall plaque, and on uniform arm patches.